I couldn’t help but share this tale of epic stupidity I encountered today trying to save a few bucks on some sweaters I bought my wife for Christmas a few weeks ago. The basic premise is that when I bought the sweaters, they were 30% off, but today, the store had a 40% off deal on Sunday. I was right around the corner and they were sitting in my trunk since I was too lazy to wrap them yet so I figured I’d go in and have a price adjustment performed. Simple, right? After all, the merchandise was still within the return period, and the $11 I could save was worth the 15 minutes out of my night.
Epic Stupidity at Loft
So, I walk in and tell them I’d like to do a price adjustment and they said I could only do that within 7 days of purchase. But that constraint is utterly stupid and useless since there’s nothing preventing one from just returning the merchandise and buying it again…until you confront epic stupid people trying to enforce an epic stupid procedure.
- ME: OK, so I’ll return the sweaters I bought and just rebuy them, right?
- Stupid Loft people: No, you’re not allowed to do that.
- Me: Why? That makes no sense. I’m allowed to return the sweaters, right?
- Stupid Loft people: Yes, you can return them if you like.
- Me: OK….(long silence and perplexed look). So, if I return those sweaters, you reverse the charge on my card. I then buy them today at 40% off and we’re done here, right?
- Stupid Loft people: No, you can’t do that.
- Me: Perhaps you’re not understanding me, can you get your manager please?
- Stupid Loft Manager rolls up: See sir, it says right here on the receipt, you can’t do a price adjustment after 7 days. And these sweaters are past that date.
- Me: Yeah, OK, call it what you want, but what is preventing me from just returning the things and buying them back? After all, you have to honor your return policy and then once they are back in your custody – your inventory – I can buy them just like any other customer, right?
- Stupid Loft Manager: No, you can’t do that.
- Me: I feel like I’m in the twilight zone. Can you explain why I can’t do that. I mean, are you going to like, hold on to those sweaters and actually prevent me from buying them again after I return them? Like, you’re going to let anyone else in the store buy them but me? This is insane. What is the difference at that point if you sell it to me or someone else tomorrow? You get the same amount of money as long as this sale is on. And are you going to physically restrain me from picking up a sweater and bringing it to the register? Please tell me you’re kidding.
- Stupid Loft Manager: (no answer). (….thinking, perhaps realizing the absurdity of the situation)…. (then, trying to save face and protect her employee and herself from looking really dumb, says the following): OK, here’s what we’ll do for you – you can do what you’re trying to do if the inventory is already in the store.
- Me: So, what you’re saying is, I need to go find the same two sweaters out on the floor, bring them to the front, pay for those at 40% off, while returning these?
- Stupid Loft Manager: Yes, that’s how we’d have to do this. The system won’t allow us to do what you’re asking otherwise – ad.
- Me: This sounds really silly. These don’t even have RFID, they’re just barcodes – and they all have the same one. Are you telling me somehow, each sweater is tracked discreetly and the system won’t allow me to buy these same sweaters again?
- Stupid Loft Manager: Well, I don’t know about that, but I can’t let you re-buy these same sweaters.
- Me: OK, I can see we’re not getting anywhere, so I’ll get the stupid sweaters off the floor. You have to at least concede this makes no sense right?
- Stupid Loft Manager: (no reply).
I found the same sweaters on the floor. I walked them up to the register. And we did the exchange. I walked out with my $11.
This was the dumbest exchange I’ve ever had in a retail establishment in my life.
I actually feel dumber after having experienced this.
Can Anyone Relate?
Am I Nuts?